How can we help?
Whether you need help with a booking, a date change, or finding the right tour — our team is here for you.
Bookings & tickets
- After payment, your confirmation and mobile ticket are sent by email.
- You can review upcoming trips anytime in My account → My trips.
- Most experiences offer free cancellation up to 24 hours before start.
Cancellations & changes
Open the trip in your account and use Request cancellation to message us on WhatsApp with your order number and reason. We’ll confirm as soon as we can.
Payments
We accept major cards. If a charge looks unfamiliar, reply to your confirmation email or contact us with the order number.
Still stuck?
Email hello@dekatalea.com or message us on WhatsApp — include your booking number if you have one.