Support

Help Center

Answers for bookings, tickets, and changes, plus a fast way to reach our team.

How can we help?

Whether you need help with a booking, a date change, or finding the right tour, our team is here for you.

Bookings & tickets

After payment, your confirmation and mobile ticket are emailed to you. You can also find upcoming trips in My account.

  • Confirmation and ticket arrive by email after payment
  • Review trips anytime in My account → My trips
  • Bookings are 50% refundable, the other 50% is a non-refundable deposit

Cancellations & changes

Need to change a date or cancel? Open the trip in your account and send us a WhatsApp request with your order number.

  • Use Request cancellation inside your trip details
  • Include your order number and preferred new date
  • We confirm with the operator as soon as we can

Payments

We accept major cards. If a charge looks unfamiliar, contact us with the order number and we will check it.

  • Secure card checkout at booking
  • Receipts stay in your confirmation email
  • Unknown charges, email or WhatsApp us with the order number

Still stuck?

We will sort it with you

Email dekatalea25@gmail.com or message us on WhatsApp, and include your booking number if you have one.

↺ 50% refundable
✓ Best price guarantee
💬 24/7 help support
🔒 Secure payment

Call DeKatalea25

+355 69 207 2799

Call now